For your convenience, Lux for Sprouts accepts VISA, MasterCard and American Express for online transactions. For your security, when you place an order you will be temporarily redirected to PayPal's website during the checkout process.

While we at Lux for Sprouts strive to maintain an accurate inventory, errors in product quantity and price do occur. Lux for Sprouts reserves the right to change prices, taxes, shipping, etc., and cancel special promotions without notice. If you purchase an item that is out of stock, we will notify you as soon as possible. At that time you will be given the option of canceling or modifying your order, or accepting delivery when the item becomes available (if applicable).

While browsing our website, if you notice that your item is out of stock, please note that unless discontinued, the item can be ordered. Please contact us at 1-877-589-8889 or by email: info@luxforsprouts.com and we will notify you as to the items availability and estimated delivery date.

Lux for Sprouts strives to offer superior customer service throughout the ordering process and beyond. Your order is packed and shipped with care and efficiency.

All in stock orders are usually shipped within 24 to 48 hours, excluding holidays. Upon shipment, you will receive an email from Lux for Sprouts which contains the order/shipment number, and parcel tracking information.

Most orders are insured and shipped via Canada Post, however, Lux for Sprouts reserves the right to choose the most suited carrier to deliver orders.   Shipping rates are quoted at time of checkout, however, Lux for Sprouts reserves the right to impose additional shipping charges where the shipping carrier charges an additional rate (for example: shipping to remote locations). In this instance, Lux for Sprouts will contact the customer regarding the additional charges prior to shipping.  The customer may cancel their order at this time if they are not satisfied with the additional shipping cost.

Shipping Rates within Canada

*If delivery address is considered remote by shipping carrier, additional charges will be added. Lux for Sprouts will contact the customer prior to shipping to confirm charges and arrange for additional payment. Furthermore, over-sized items (for example: furniture) are subject to an additional freight charge as specifically listed at the time of purchase (drop-down menu).

For shipping (and purchases) outside of Canada: Please contact us for a quote at 1-877-589-8889 or by email at info@luxforsprouts.com to arrange delivery.

Shipping within the United States

The recipient of any package shipped to the US is the importer of record, and that individual is responsible for all duties, taxes, customs tariffs and compliance with applicable US laws and regulations.  By placing an order with Lux for Sprouts for shipment to the US, the customer authorizes Lux for Sprouts’ customs broker to act as his/her agent in clearing all packages, processing duties, taxes and fees, and working with US customs officials.  If you have any questions for shipping (and purchases) outside of Canada: Please contact us at 1-877-589-8889 or by email at info@luxforsprouts.com.

*If the delivery address is considered remote by shipping carrier, additional charges will be added (i.e. Hawaii and Alaska). Lux for Sprouts will contact the customer prior to shipping to confirm charges and arrange for additional payment. Furthermore, over-sized items (for example: furniture) are subject to an additional freight charge as specifically listed at the time of purchase (drop-down menu).

Refunds will be made for your original purchase price minus shipping costs, except as stated below: There are no refunds or exchanges on special orders, including all furniture, bedding, mattresses, custom orders, strollers and items on sale.

The customer is responsible for the cost of shipping (both ways) on all exchanged/returned items unless the product is determined to be defective.

Procedure to return an item:
No return will be accepted without a return authorization number (RA).
Step 1: Call 1-877-589-8889, or email: info@luxforsprouts.com, and we will provide you with a return authorization number (RA number).
Step 2: Select a carrier of your choice. Affix a label to the box with the return address and the RA number on it.
Step 3: Your credit card will be credited (please allow 2 to 3 business days to process the return).
The shipping cost for the return and exchange will be at the customer's expense unless we are responsible for a mistake.

Damaged or lost items:
Every shipment is insured. Please inspect all packages for damage before signing the delivery confirmation.
You must report any damaged or broken items to Lux for Sprouts within 5 business days of the delivery date. Do not discard the packing materials that the item(s) arrived in. It is essential to keep the packing materials in order to expedite a damage claim.

Customer Service
Please feel free to e-mail or call us with any questions you may have. Our customer service number is 1-877-589-8889 and our e-address is info@luxforsprouts.com.

If you have created a user account, you may view the details of your order at anytime. Simply login to your account by clicking the My Account hyperlink (also located in the top right hand corner of your screen) and entering in your email address and password. If you chose to checkout as a Guest at your time of purchase, you will be unable to view your order information online. Please contact info@luxforsprouts.com for any enquiry you may have in regards to your order status.

If at any time you wish to update your Lux for Sprouts online account information, you may do so by logging into your user account (My Account). Once logged in, you can update all pertinent account information such as username, email address, password, billing address, etc.

To cancel your online account, please email: info@luxforsprouts.com with your request.

Your privacy is important to Lux for Sprouts Ltd. and we have adopted this Privacy Policy to ensure that personal information in our control is protected by appropriate means. We regularly assess ourselves to ensure that customer privacy is respected, and conduct business in a manner that fulfills our commitment to privacy.

For your security, Lux for Sprouts does not store credit card information, and all user account activity is encrypted via a https:// connection (SSL Certificate issued by Equifax Secure Global eBusiness CA-1). You will be redirected to PayPal's secure website for online credit card transactions, and return to www.luxforsprouts.com upon placing your order.

Please use the following link to view the Lux for Sprouts Privacy Policy in its entirety.

Welcome to www.luxforsprouts.com, the official website (the “Website”) of Lux For Sprouts Ltd. (“Lux For Sprouts”). Please read these terms and conditions (this “Agreement”) carefully as they govern your access and use of the Website. Please note that your use of the Website consitutes your agreement to follow and be bound by the terms of this Agreement. If you do not agree to this Agreement, please do not use this Website. Lux For Sprouts may amend this Agreement at any time, at its sole discretion, by posting an amended Agreement on the Website. Any amendment that Lux For Sprouts makes to this Agreement will be effective immediately upon posting. You are deemed to have agreed to any amendment by virtue of your continued use of the Website. If you object to any such amendment, your recourse is to cease using the Website.

Please use the following link to view the Lux for Sprouts Terms of Use in its entirety.